What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. Once you have registered with us, you can sign in using your user name and password. We’ll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

I forgot my password!

Don’t worry. We’ve got you covered. Here’s what you need to do.

Step 1: Go to the login page

Step 2: Enter your e-mail ID Step

3: Click on the Forgot Password? link A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.

What is my Cart?

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on ‘Manage Your Cart’. You will be able to see all products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

How can I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us at +92 300 400 6962 or email us at support@sarahgsilk.com. Note: Order modification/cancellation in a domestic order, please give at least 24 hours’ notice before the requested delivery date. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours’ notice. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes. If your order has already been shipped or delivered, we won’t be able to cancel it or make changes.

How long will it take to process my cancellation request?

It takes up to 24 hours’ time to process a cancellation request.

What are the modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.

If I am unhappy with my order!

We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we’ll tilt the curve. Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at support@sarahgsilk.com or call us at +92 300 400 6962 (08:00 AM-10:30 PM, Monday-Sunday).

If I am unhappy with my order!

We would require the following information from you – Recipient’s name Complete delivery address Contact number of the recipient Date of delivery Time of delivery will be needed in case of products that are delivered by hand Sender’s name Shipping option Billing information

What is Sarah G's Return Policy?

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@sarahgsilk.com or call us at +92 300 400 6962 (08:00 AM-10:30 PM, Monday-Sunday).

When will the refunded amount be credited back to my account?

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.